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CRM Product manager

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Experience 4+ years
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English level C1
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Level General
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City Minsk
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active vacancy
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What success looks like:

  • Drive CRM adoption across all company units (Delivery, Sales, Marketing, Operations, Legal, and Finance)
  • Ensure primary users — our Sales and Delivery teams — see clear ROI from their input and effort
  • Deliver Steve Jobs-style demos and presentations to drive platform buy-in and comprehension
  • Identify key CRM-based opportunities to streamline and/or improve the organization
  • Ultimately, we want all users — not only Sales, but Delivery, Finance, C-level, and Operations — to LOVE our CRM

How you’ll do this:

  • Develop an ongoing training, implementation, and communication plan to drive consistent usage and understanding of the CRM across teams
  • Manage integrations between the CRM and other marketing, sales, ERP, and finance systems
  • Work closely with the marketing, delivery, and sales teams to implement successful lead generation, re-engagement, and growth programs
  • Oversee the CRM steering group and attend regular stakeholder meetings to ensure that knowledge is shared across different departments and value is maximized

We expect:

  • A strong understanding of Salesforce or other CRM best practices and previous experience implementing CRM
  • Minimum 4 years of product design and management experience, including developing, managing, and prioritizing a roadmap and backlog while taking into account competing business needs
  • Complex problem-solving skills and a consulting mindset, along with excellent technical and non-technical communication (verbal and written)
  • Proven ability to deliver in a high-stakes, hypergrowth environment
  • Strong background in customer acquisition, re-engagement, and retention strategies
  • A well-developed commercial outlook, with the ability to create convincing business cases to help visualize benefits to stakeholders
  • Excellent collaboration and motivational skills

You can expect:

  • A lot of freedom in terms of decision-making; we want you to truly own your solution
  • Internal buy-in from the whole team and support from the C-level: everyone benefits from CRM being the ultimate OS of the company
Any questions? Don’t hesitate to contact

iTechArt Group is a leading custom software development company with 14 offices across the US and Europe and 2,700+ engineers on staff. For more than 15 years, we’ve developed state-of-the-art software on behalf of startups from top accelerators like Techstars, 500 Startups, and Y Combinator and in partnership with in-house teams at mature enterprises like ClassPass, Grubhub, Handy, Brex, Freshly, and PayPal.

Now a mature global organization with hundreds of active clients and infinite prospects, we are seeking an experienced product manager to define, design, and lead our internal Salesforce CRM strategy. This person will own every aspect of our CRM product roadmap and backlog, developing user stories and optimizing solutions through testing while tracking, prioritizing, and solving any issues that may occur.

Our benefits

We make office life as comfortable as possible. Therefore, our team in Minsk has cozy open spaces, high-quality and up-to-date computers and ergonomic furniture, kitchens and lounge areas equipped with PlayStation and other entertainments.

iTechArt team members:

  • Study English for free
  • Enjoy medical support
  • Take part in conferences and meetups organized by the company
  • Keep fit thanks to the special sports program
  • Enjoy corporate discounts in stores across the country
  • Find amusement in bright holidays
  • Can use the relocation package in case of moving to our offices from other countries

Join the Remarkable People team and enjoy your work!

Join our team

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